If you do not have a Franchisee Number, or you are a Snap-on Employee, please email the Snap-on Staples Customer Service team at Snapon2@staples.com with your @snapon.com email and include your dealer number or employee phone number. To set a user account and password you will need to provide the last 4 digits of your Snap-on office phone number to the customer service representative, and they will assist you with your order and set up your online account.